Your personal data matters to us. This page provides a full, transparent explanation of how Melbet Software collects, uses, and protects your information.
This Privacy Policy applies to all services and products on the Melbet Software platform. By using the platform, you are considered to have accepted this policy.
Melbet Software believes your privacy is a fundamental right. When we collect your information, it is solely to provide you with a better experience — never to sell or misuse it for any third party.
This Privacy Policy clearly sets out:
Melbet Software complies with international data protection standards. Our platform uses SSL/TLS encryption, two-factor authentication, and advanced firewall protection.
Melbet Software collects data in two ways — information you provide directly, and information gathered automatically as you use the platform.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification & Age Confirmation |
| Contact Information | Email, mobile number, address | Account Management & Support |
| Financial Information | Payment methods, transaction history | Payment processing & fraud prevention |
| Device Information | IP address, browser, OS | Security & Platform Development |
| Usage Data | Betting history, preferred games | Delivering a personalized experience |
| Cookies & Tracking | Session data, preference settings | Improving the user experience |
We never collect sensitive personal data — such as religious identity, health information, or political views — without your explicit consent.
Melbet Software uses your data only for the purposes listed below. Each use is backed by a legitimate reason:
Melbet Software never sells your data to advertising companies. Marketing communications are sent only with your consent and can be opted out of at any time.
Melbet Software does not sell, rent, or transfer your personal data to third parties. However, data may be shared in the following limited circumstances:
| Who It's Shared With | What data | Why |
|---|---|---|
| Payment Provider | Transaction details, identity verification | Secure Payment Processing |
| KYC Service | ID & Photo | Age & Identity Verification |
| Legal Authorities | Required Information | Compliance with lawful legal orders |
| Fraud prevention agencies | Suspicious Activity Data | Anti-Money Laundering (AML) |
All third-party service providers sign strict non-disclosure agreements (NDAs) with Melbet Software. They are permitted to use your data only for the specific tasks required.
Melbet Software uses cookies on its website. Cookies are small text files stored in your browser that help personalize your experience.
You can manage or clear cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features of the site.
Melbet Software uses industry-leading technology to keep your data secure. Our security infrastructure includes:
That said, no security system is completely foolproof. In the event of a data breach, Melbet Software will notify affected users within 72 hours.
Melbet Software does not retain your data indefinitely. A specific retention period is defined for each type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 Years After Account Closure | Legal & Regulatory Requirements |
| Transaction records | 7 Years | Compliance with financial regulations |
| KYC Documents | 5 Years | AML Policy |
| Support conversations | 3 Years | Quality of Service Assurance |
| Marketing Information | Immediately upon withdrawal of consent | Upon User Request |
Once the defined retention period expires, data is securely deleted or anonymized.
As a Melbet Software member, you have several important rights regarding your personal data. To exercise any of these rights, please contact our support team.
We will respond to all requests within 30 days. For complex requests, additional time may be required, but you will be notified if that is the case.
Melbet Software is strictly for adults (18+). We do not knowingly collect data from anyone under the age of 18.
If it is found that a minor has created an account, the account will be immediately closed and all associated data will be deleted. If parents have any concerns, support@melbetsoftware.netto get in touch.
Melbet Software requires age verification at registration and validates age-related documents as part of the KYC process.
For any privacy-related questions, requests, or complaints, please contact our Data Protection Team:
Email: support@melbetsoftware.net
Subject: Send us an email with the subject "Privacy Request"
Response Time: Typically within 3–5 business days
Language: You can reach us in Bengali or English
The latest version of this Privacy Policy is always available on this page. For significant changes, a notification will be sent to your registered email.
We make your privacy a top priority — not just in words, but through our technology and policies.